Southhackney Storage Terms and Conditions

These Southhackney Storage Terms and Conditions set out the rules that apply when you book and use our storage services. By making a reservation, signing an agreement, or placing goods into storage, you agree to comply with these terms in full. Please read them carefully before booking, as they explain your rights, responsibilities, and the limits of our liability. These terms are designed to be fair, clear, and consistent with UK consumer and contract law.

In these terms, references to “we”, “us”, and “our” mean the storage provider, and references to “you” and “your” mean the customer, account holder, or any person acting on your behalf. The words storage services include unit hire, short-term and long-term storage, access arrangements, and any related administration. If any part of this document is unclear, you should ask for clarification before completing a booking. Once a booking is confirmed, these terms apply to the entire period of storage.

We may update these terms from time to time to reflect changes in law, operational needs, or payment processing rules. Any updated version will apply to new bookings from the date stated in the revised terms. For existing bookings, changes will normally take effect only where they are required by law, for safety reasons, or where they do not materially reduce your rights. Continued use of the service after notice of a change will be treated as acceptance of the updated terms.

1. Booking Process

To arrange storage at Southhackney, you must provide accurate information about yourself, your contact details, and the nature of the items you intend to store. We may ask for identification, proof of address, or other information needed for security, fraud prevention, or regulatory compliance. Your booking is not confirmed until we accept it and, where required, receive the first payment or deposit. We reserve the right to refuse a booking where storage would be unsuitable, unlawful, unsafe, or unavailable.

When you make a booking, you must ensure that the size of the unit is appropriate for your goods. You are responsible for checking that the items you intend to store fit within the available space and comply with the list of prohibited items set out in these terms. Any online, phone, or in-person reservation is an offer by you to enter into a storage agreement, and our confirmation is our acceptance of that offer. If the details you provide are incomplete or inaccurate, the booking may be delayed, amended, or cancelled.

Access, Use, and Occupancy

The storage unit or space is licensed to you for storage only and does not create a tenancy, lease, or exclusive possession of land beyond the agreed service arrangement. You must use the space only for lawful purposes and only for the items declared at booking or later approved in writing. You must not allow any third party to use your space without permission. We may require you to complete a sign-in process, use access credentials carefully, and follow reasonable site rules designed to protect people, goods, and property. For Southhackney storage services, any scheduled access windows, unit changes, or service appointments must be respected so that operations can run safely and efficiently.

2. Payments, Charges, and Late Payment

All charges for Southhackney storage are payable in advance unless we agree otherwise in writing. Prices may include storage fees, administration charges, deposit amounts, lock charges, handling services, insurance-related fees where applicable, and VAT if payable. You are responsible for paying all sums due on time, including any charges arising from late payment, failed payment, or additional services requested by you. We may vary our prices from time to time, but any change will only apply after reasonable notice and, where relevant, at the start of a new billing period.

Payments may be taken by card, bank transfer, direct debit, or another approved method. If your payment method fails, is reversed, or is charged back, you remain liable for the full amount due plus any reasonable costs we incur in recovering the debt. We may suspend access to your storage unit if payment is overdue, subject to any legal notice requirements. If a payment remains outstanding, we may apply interest and recovery charges to the extent permitted by law.

Any deposit paid is held as security for your obligations under the agreement. Subject to inspection of the unit and satisfaction that no amounts remain unpaid, the deposit may be returned after the storage arrangement ends. We may deduct from the deposit any sums owed for unpaid fees, cleaning, damage, disposal, or enforcement costs, where those costs are reasonably incurred and supported by evidence. You agree to keep your payment details up to date and to notify us promptly of any change that could affect billing.

3. Cancellations, Termination, and No-Show Bookings

You may cancel a booking before the storage start date, but cancellation rights may depend on the type of booking, the stage of service delivery, and whether you are a consumer or acting for a business. If you cancel after the agreement has started, charges may apply for the period already used and for any reasonable administrative costs. Any refund due will be calculated fairly, taking into account the agreed notice period and any non-refundable charges clearly explained at the time of booking.

We may end the agreement immediately, or on reasonable notice where permitted, if you materially breach these terms, fail to pay amounts due, store prohibited items, or create a health, safety, or legal risk. We may also terminate where continued storage is not possible because of regulatory requirements, building safety issues, or circumstances beyond our control. If your account is terminated, you must remove all goods promptly. If you do not do so, we may exercise our rights to deal with the goods in accordance with the contract and applicable law.

If you do not take up the booking on the agreed start date, or if you fail to provide required documents or payment, we may treat the booking as cancelled and release the space for other customers. Any fees already paid may be retained to cover losses suffered, subject to consumer law and any mandatory refund rights that apply. Cancellation does not remove your duty to pay outstanding balances, return access devices, or collect goods if the contract has ended.

4. Liability, Insurance, and Care of Goods

You store goods with us at your own risk, except where loss or damage is caused by our negligence, wilful default, or breach of legal duty. We are not responsible for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or emotional distress, except where such exclusion is not allowed by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other matter that cannot legally be excluded under UK law.

You are responsible for ensuring that the goods you place into storage are suitable for storage, adequately packed, and protected against normal risks such as temperature change, movement, or incidental handling. We do not inspect every item stored and do not accept responsibility for the condition, value, or legality of goods not disclosed to us. If you have items of high value, fragile items, or goods that require specialist conditions, you must tell us in advance and obtain appropriate insurance or confirm that your own policy covers storage.

You are strongly advised to arrange your own insurance cover for the full replacement value of your stored items. Any insurance we offer, if available, will be subject to separate policy terms, exclusions, and claim procedures. The existence of any optional cover does not mean we accept responsibility for all loss or damage. You must notify us promptly if you become aware of any incident affecting your stored goods, and you must take reasonable steps to limit further damage.

5. Prohibited Items and Waste Regulations

Our storage facilities must not be used for items that are unlawful, dangerous, environmentally harmful, or likely to cause nuisance, contamination, or damage. Prohibited goods include, without limitation, explosives, firearms, ammunition, stolen property, illegal drugs, toxic substances, perishables likely to rot, live animals, and any item that is hazardous without prior written approval. You must not store anything that would invalidate our insurance, breach health and safety rules, or expose us to legal liability. The precise list of prohibited items may be updated where needed for safety or compliance.

You must comply with all applicable UK waste, environmental, and disposal laws. This means you must not treat a storage unit as a waste area, dumping ground, or temporary skip. Items that are contaminated, leaking, infested, or likely to create vermin, odour, or pollution risk must not be stored. If you leave behind rubbish, abandoned goods, packaging waste, or any materials that require special disposal, you will be responsible for the full cost of removal, cleaning, treatment, and lawful disposal. We may take immediate steps to protect the site, other customers, and staff if waste or hazardous material is discovered.

Inspection, Removal, and Disposal

Where we reasonably believe that goods are prohibited, unsafe, abandoned, or likely to breach waste regulations, we may inspect the contents to the extent permitted by law and the agreement. If action is necessary to prevent harm, we may move, isolate, remove, or dispose of goods in accordance with any notice requirements and statutory powers available to us. You remain responsible for all associated costs, including contractor charges, specialist disposal, deep cleaning, pest control, and any regulatory fines caused by your breach. Our rights under this clause are in addition to any other rights or remedies we may have.

6. Customer Responsibilities, Security, and Access

You are responsible for keeping your access code, key, lock, or any other security device safe and confidential. You must not share access details with unauthorised persons or leave the unit unsecured. If you believe a key, code, or access device has been lost, stolen, copied, or misused, you must tell us without delay. We may change access arrangements, replace security devices, or require evidence of identity before restoring access. Any charges reasonably incurred due to your failure to secure access information may be passed on to you.

You must ensure that goods are packed and stacked safely so that they do not fall, leak, burst, or damage neighbouring units, shared areas, or property belonging to other customers. You must not carry out repairs, use tools that create fire risk, or undertake activities inside the storage space that are unsafe or disruptive. If your goods are valuable, sensitive, or unusual in size or weight, you must take extra care and inform us where special handling may be needed. We may refuse entry if we reasonably believe access would present a safety risk.

We may conduct periodic checks of the facility, including external inspections and, where legally permitted and necessary, internal inspections. Such checks are intended to maintain security, compliance, and site safety. They do not transfer responsibility for the goods to us and do not amount to acceptance that the stored items are lawful, suitable, or fully disclosed. You remain in control of what you store and how it is packed, labelled, and secured.

7. Events Outside Our Control

We are not liable for delays or failures to perform our obligations where the delay or failure results from events beyond our reasonable control. This includes fire, flood, extreme weather, power failure, industrial action, public health incidents, terrorism, war, accident, governmental action, or supply chain disruption. Where such an event occurs, we will take reasonable steps to minimise disruption and protect stored goods, but we may need to restrict access, move items, or temporarily suspend services.

If an event outside our control continues for a prolonged period, we may discuss alternative arrangements or, where necessary, end the agreement on reasonable notice. Any payments for unused periods will be handled fairly, subject to costs already incurred and any services already supplied. Nothing in this clause prevents you from making a claim where the law provides a non-excludable right against us for our own negligence or breach.

8. Notices, Data, and General Legal Terms

Any notice given under these terms must be sent using the contact details recorded on your account or by another method agreed between us. Notices may include payment reminders, access instructions, cancellation notices, termination notices, or requests for the removal of goods. You are responsible for keeping your contact information current so that important communications reach you without delay. Failure to read a notice sent to your last known details does not prevent it from taking effect where it has been properly delivered.

We will process personal data in accordance with applicable data protection law and our privacy arrangements. Information collected from you may be used for booking administration, identity checks, payment processing, security, fraud prevention, regulatory compliance, and service management. We will keep information only for as long as necessary and will take appropriate measures to protect it. Where required by law, we may disclose information to insurers, enforcement bodies, or other authorised parties.

If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in force. No failure or delay by us in exercising a right will operate as a waiver of that right. These terms, together with your booking confirmation and any written amendments, form the entire agreement between us concerning the storage service. You may not transfer your rights or obligations without our written consent, but we may assign or transfer our rights where permitted by law.

9. Governing Law and Jurisdiction

These UK storage terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may have additional statutory rights, and nothing in these terms is intended to remove rights that cannot legally be excluded. Any dispute arising from or in connection with the agreement will be subject to the courts of England and Wales, unless mandatory consumer law provides otherwise. The contract should be interpreted in a way that is consistent with fair dealing, statutory protections, and the reasonable expectations of both parties.

By using our service, you confirm that you have read, understood, and agreed to these Terms and Conditions. You also confirm that any information provided is accurate to the best of your knowledge and that you will comply with the rules on bookings, payments, cancellations, liability, and waste. These terms aim to protect both the customer and the provider while ensuring the storage service is lawful, secure, and reliable.