Service Terms and Conditions for Storage South Hackney
These Terms and Conditions set out the basis on which Storage South Hackney provides storage, removal, and associated services. By placing a booking, using our services, or accessing our facilities, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
Client means the individual or business requesting or using our services.
Services means any storage, removal, packing, handling, transportation, or related services provided by Storage South Hackney.
Goods means the items, belongings, or property that you ask us to store, move, transport, pack, or handle.
Contract means the agreement between you and Storage South Hackney for the provision of Services, incorporating these Terms and Conditions.
Site means any premises or location at which Services are provided or Goods are collected, delivered, or stored.
2. Scope of Services
Storage South Hackney offers storage and removal services, including but not limited to collection and delivery of items, transportation, short-term and long-term storage, and associated handling and packing. Services are provided subject to availability and subject to these Terms and Conditions.
We reserve the right to refuse any booking or request for Services where the nature of the Goods, access issues, safety concerns, or compliance with law make performance of the Services impractical or unlawful.
3. Booking Process
3.1 Enquiries and quotations
You may request a quotation by providing details of the Goods, the locations involved, access conditions, dates and times, and any special requirements. Any quotation we provide is an estimate based on the information you provide and is not a binding offer until confirmed as a booking.
3.2 Accuracy of information
You must ensure that all information provided for the quotation and booking process is accurate, complete, and up to date. This includes the size and quantity of Goods, the presence of heavy or fragile items, access restrictions such as stairs, lifts, parking limitations, or narrow doorways, and any time constraints.
3.3 Confirming a booking
A booking is only confirmed when we issue a written confirmation and, where required, receive any applicable deposit or advance payment. By confirming your booking, you accept these Terms and Conditions and agree that they form the Contract between you and Storage South Hackney.
3.4 Changes to bookings
Any changes to the date, time, location, scope of Services, or nature of the Goods must be notified to us as early as possible. We will use reasonable efforts to accommodate changes but cannot guarantee availability. Changes may result in an adjustment to the price and may incur additional charges.
4. Pricing and Payments
4.1 Charges
Our charges are based on the type and volume of Goods, distance, time required, access conditions, and any additional services requested. We may charge on an hourly basis, a fixed price, or a combination of both, depending on the nature of the Services.
4.2 Deposits
We may require a deposit to secure your booking. The deposit amount and due date will be notified at the time of booking. Deposits are generally non-refundable unless otherwise stated in these Terms and Conditions or required by law.
4.3 Payment terms
Unless otherwise agreed in writing, payment for Services is due on or before the date the Services are provided. For ongoing storage, payment is typically due in advance for each storage period. We reserve the right to withhold the release of Goods, suspend Services, or terminate the Contract if payments are not made when due.
4.4 Methods of payment
We may accept various forms of payment, such as bank transfer, card payment, or other methods notified to you during the booking process. You are responsible for any bank or transaction charges imposed by your payment provider.
4.5 Late payment
If you fail to pay any amount due under the Contract, we may charge interest on the overdue amount at the statutory rate applicable in the United Kingdom from the due date until payment is received in full. We may also recover any reasonable costs incurred in seeking to recover overdue amounts.
5. Cancellations and Amendments
5.1 Client cancellations
If you wish to cancel or postpone a booking, you must notify us as soon as possible. Cancellation charges may apply depending on when notice is received relative to the scheduled service date. We will inform you of applicable timeframes and charges during the booking process.
In general, cancellations made well in advance may incur a reduced fee or only result in loss of the deposit, while cancellations made close to the service date may incur a higher charge up to the full booking amount to cover our costs and loss of opportunity.
5.2 Amendments by the client
If you request changes to the booking that reduce the scope or duration of Services, we may treat this as a partial cancellation and apply charges accordingly. If changes increase the scope of Services, additional charges may apply.
5.3 Cancellations by Storage South Hackney
We may cancel or postpone the Services where circumstances outside our reasonable control make it impossible or unsafe to proceed, including severe weather, road closures, industrial action, accidents, or other events. We may also cancel if you breach these Terms and Conditions, provide incorrect information, fail to pay any required deposit or balance, or where we reasonably believe that proceeding would be unlawful or unsafe.
In such cases, we will use reasonable efforts to offer an alternative date or to refund any sums paid for Services not yet performed, subject to deductions for any reasonable costs already incurred.
6. Client Responsibilities
6.1 Access and permissions
You are responsible for ensuring that we have suitable access to all Sites at the agreed times, including arrangements for parking, lifts, and keys or codes where needed. You must ensure that any necessary permissions, permits, or consents are obtained in advance.
6.2 Preparation of Goods
Unless you have specifically booked packing services, you are responsible for adequately packing and protecting your Goods. Fragile or high-value items must be suitably wrapped and protected. You should label any items that require special handling.
6.3 Prohibited items
You must not ask us to store, move, or handle prohibited items, including but not limited to hazardous materials, flammable liquids, explosives, firearms, illegal substances, live animals, perishable items, or items that may cause contamination, infestation, or damage. We may refuse to handle such items and may remove or dispose of them at your expense if discovered.
6.4 Disclosure of special items
You must inform us in advance of any unusually heavy, bulky, fragile, or valuable items, including large appliances, safes, pianos, artworks, antiques, or items containing glass. Additional charges may apply and special arrangements may be required to handle these items safely.
7. Storage Terms
7.1 Allocation of storage
We will allocate storage space or units at our discretion. The specific location of your Goods within our facilities may vary over time, but we will take reasonable care to keep your Goods secure and protected in accordance with these Terms and Conditions.
7.2 Access to stored goods
Access to stored Goods is by prior arrangement and may be subject to reasonable notice requirements, identification checks, and access fees. We may restrict access if your account is in arrears or if we reasonably consider that access would compromise security or safety.
7.3 Non-payment for storage
If you fail to pay storage charges when due, we may exercise a lien over the Goods and may ultimately sell or dispose of them to recover outstanding amounts, subject to giving you reasonable notice in accordance with applicable law. Any surplus proceeds after deduction of amounts owed and reasonable costs will be held for your benefit.
8. Removal and Transportation
8.1 Handling and loading
Our team will handle and load Goods with reasonable care and skill. We may require that certain items be disassembled, protected, or packed in a particular way to ensure safe transport. We may decline to move items that are unsafe, excessively heavy, or not reasonably transportable.
8.2 Parking and restrictions
You are responsible for arranging and paying for any necessary parking permits, bay suspensions, or access permissions. If our vehicles receive parking penalties due to lack of proper arrangements, these may be charged to you where you were responsible for making parking arrangements.
8.3 Delays
We will use reasonable efforts to adhere to agreed schedules. However, timing is not guaranteed, and we are not liable for delays caused by traffic, weather, accidents, or circumstances beyond our reasonable control. If you cause delays by not being present, not providing access, or not being ready, additional waiting time charges may apply.
9. Liability and Limitations
9.1 Our duty of care
We will perform the Services with reasonable care and skill. Our liability for loss of or damage to Goods or property is subject to the limitations set out in this section and in accordance with applicable UK law.
9.2 Exclusions of liability
We are not liable for loss or damage arising from inherent defects, natural deterioration, pre-existing damage, inadequate packing by you, failure to disclose special requirements, or where the Goods include prohibited or dangerous items. We are not responsible for loss of data, documents, digital media, or consequential losses such as loss of profit, revenue, or opportunity.
9.3 Limitation of liability
Our total liability for any claim arising from a single event or series of connected events is limited to a reasonable sum, which may reflect the level of cover ordinarily available for services of this kind. You are encouraged to arrange your own insurance for high-value items or for cover in excess of our standard limits.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited.
9.4 Notification of loss or damage
You must notify us in writing of any apparent loss of or damage to Goods or property as soon as reasonably practicable and in any event within a reasonable period after the Services have been performed or access to storage has been granted. Failure to notify within a reasonable time may affect our ability to investigate and may limit or exclude any liability.
10. Waste and Environmental Regulations
10.1 Waste disposal
We are not a waste carrier or disposal service unless this has been specifically agreed as part of the Services. You must not leave unwanted items, rubbish, or waste at the Site or within our vehicles without prior agreement. Any waste removal services that we agree to provide may be subject to additional charges and must comply with applicable waste regulations.
10.2 Prohibited waste
We will not handle or dispose of hazardous, clinical, or controlled waste, including chemicals, asbestos, medical waste, or other items subject to specialist disposal rules. You are responsible for arranging lawful disposal of such items in accordance with environmental regulations.
10.3 Compliance with law
You must ensure that any Goods presented for removal or storage, and any waste you request us to handle, comply with all relevant laws, including environmental and safety regulations. We may refuse to handle items where we reasonably believe they breach such regulations.
11. Insurance
11.1 Cover for goods
Our charges do not automatically include insurance for your Goods beyond any statutory or standard liability. You are strongly encouraged to arrange your own insurance cover for the full replacement value of your Goods during transport and storage.
11.2 Client insurance
If you have your own insurance policy, it is your responsibility to ensure that it provides suitable cover for the Services and to comply with any conditions imposed by your insurer.
12. Complaints and Dispute Resolution
12.1 Complaints
If you are dissatisfied with any aspect of the Services, you should raise the issue with us promptly, providing as much detail as possible. We will investigate your complaint and aim to respond within a reasonable timeframe.
12.2 Resolution
We will seek to resolve complaints by discussion and, where appropriate, by offering a remedy in line with these Terms and Conditions and applicable law. If a dispute cannot be resolved informally, either party may pursue any legal remedies available under the governing law.
13. Data Protection and Privacy
13.1 Use of personal information
We may collect and process personal information about you for the purposes of providing the Services, handling payments, managing your account, and complying with legal obligations. We will handle your personal data in accordance with applicable data protection laws in the United Kingdom.
13.2 Security
We take reasonable steps to protect personal data from loss, misuse, or unauthorised access. However, no system is completely secure, and we cannot guarantee absolute security of information transmitted or stored electronically.
14. General Provisions
14.1 Variations
We may update or amend these Terms and Conditions from time to time. The version in force at the time your booking is confirmed will apply to that Contract, unless changes are required by law.
14.2 Assignment
You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract some or all of our obligations, provided that this does not reduce the level of service or protection provided to you.
14.3 Severability
If any provision of these Terms and Conditions is found by a court or regulator to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
14.4 Entire agreement
These Terms and Conditions, together with any written quotation and booking confirmation, constitute the entire agreement between you and Storage South Hackney in relation to the Services. They supersede any prior communications or representations, whether oral or written.
15. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, subject to any rights you may have as a consumer to bring proceedings in another jurisdiction as permitted by applicable law.
